To our wonderful customers
Thank you so much for bearing with us during these uncertain times. We hope you are all managing to stay safe, healthy and sane whilst following the government guidelines.
We are open for business, however please bear in mind that there will be delays with delivering your items to you due to the high volume of orders we are working through and the social distancing measures we have in place. The delay is currently a minimum of three weeks. Royal Mail's service has also been affected by the restrictions set by the UK Government in response to Covid-19 so there may be extra delays once your order leaves our kitchen.
Our chocolate is made to order and packaged by hand; not by machines. This is part of what makes it so special but this does take time.
If the wait simply doesn't work for you, then please don't place an order at this time. We'll welcome you back in the future and keep you updated on our mailing list as everything gets back to normal. The last thing we'd want is to disappoint you. Once your order is placed, you can add to it, but your chocolate has gone into production. If you've made a mistake and request a refund within 48 hours of placing your order, we'll absolutely honour it. Otherwise there are no refunds for losing your patience.
To reassure you, hand washing and wearing protective clothing are part of our standard hygiene routine. The safety of our team and customers is priority, and as such, visitors are not permitted into the building at this time.
Thank you so much for your patience and understanding. The warmth and kindness we have received from our customers over the past few months has been so appreciated and gratefully received.
Ali & the team
The Little Welsh Chocolate Co.